Product Exchange and Return

Products purchased online, if in good condition, can be returned or exchanged within 14 (fourteen) days from the date of delivery to the customer.

If the product was made to order (e.g., with initials), the customer does not have the right to return this item, as it is considered personalized.

• The following conditions must be met when returning or exchanging products:

• The returned/exchanged item must be in its original, undamaged packaging.

• The item must not be damaged by the customer.

The item must be unused and retain its original appearance; the returned/exchanged product must be in the same condition and complete as it was received by the customer.

If the above conditions are met, please send a return/exchange request via email to info@amortiretro.com along with the returned product. The request must include the following information:

• Full name,

• Order number,

• Product name and price,

• Bank account number for the refund,

• Reason for return or exchange.

Once we receive the product and verify that it meets the requirements listed above, we will process your refund to the specified bank account within 5 business days. In the case of an exchange, if the product is available, it will be shipped immediately. If the product is out of stock, the exchange process may take longer, and we will inform you of this in a separate email.

Attention: Shipping costs for returns are non-refundable, and the customer is responsible for the return shipping fees.

Returns should be sent to the following address:

Vytauto g. 5-2, Vilnius, Lithuania, LT-08118.